Shipping & Returns

 

 

Shipping - 

We can ship to virtually any address in the United States. 

 

Shipping costs are as follows:

  • $8.00 flat fee on parts and accessories orders
  • FREE shipping on orders over $50.00

**Paint Sprayers and Pressure washers have fixed pricing for shipping due to their weight.** Some equipment requires freight and will be charged accordingly. Customer has the option to use their own shipping or freight account on equipment. Call (937) 951-3548 or email office@swohioss.com for more information.

 

In Store Pick-up

Pick-ups are available Mon - Fri 8 AM - 5 PM EST at 2400 Dryden Road, Moraine, OH  45439. Most orders will be ready for pickup within 1 hour after placing your order for in-stock items. On special orders, we will notify you by email or phone when your items arrive. Cash, check, and credit card payments are available for in store pick-up.

 

Returns Policy

You may return most new, unopened and unused parts and accessories within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Special order items may incur a 10% restocking fee. *Note - when you use PayPal to checkout, they will cover your return shipping costs. See PayPal for more information*

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also stop by our store during normal business hours to request a return.